COVID-19: Update
COVID-19: How We Will Safely Serve You
A message to our clients and community,
This is a stressful time for all of us, as together we are facing an unprecedented global crisis. COVID-19 has forced us to adapt to an ever-changing reality as we fight to contain the virus.
First and foremost, we want you to know that we have and will continue to take action to protect you, our clients. The safety measures we are taking are being guided by public health authorities and the government, and often go well beyond.
The real estate industry has been declared an essential service in many provinces, but it is not business as usual. This was done primarily to ensure homeowners with pending closings, i.e. those who have already bought and need to sell, or those who have sold and have to buy, etc. are able to transact. Accordingly, we are doing business differently.
During the crisis, as much of the process as possible will be conducted virtually. Only in select cases, controlled access to properties to facilitate the sale or purchase of a property will be allowed, using best-practice disinfection, cleanliness and above all else, strictly limited person-to-person exposure using social distancing protocols.
How you will communicate and conduct business with us has changed. We have access to the industry’s leading operating platform, technology that allows us to keep in touch with you, share property details, complete real estate valuations and conduct transactions electronically.
We will continue to be here to discuss your situation and plan next steps, be it through phone, video, email, text or social media channels.
Canadians have placed their trust in Royal LePage for over 100 years. During this crisis, we are 100% committed to maintaining that trust.
As a final word, we can’t say enough about our front-line workers, the people who are risking their health to provide essential services. We owe you all our endless gratitude.
Stay safe!
Testimonials
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Jake was outstanding in meeting our needs as sellers. We are on a restricted schedule and Jake was able to accommodate us in every way. Our questions were answered immediately and everything handled with efficiency and professionalism. I would have zero hesitation in recommending Jake at any time. Thank you for making this a pleasant painless experience!!
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- Michelle & Rich
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We found Jake to be honest, reliable and trustworthy. We would not hesitate to recommend him for your Real Estate needs. We would definitely use his services again.
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- Sandra & Mike P.
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We have dealt with Jake for two purchases and a sale, we have been quite happy with him and may call on him again. Thank you Jake.
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- Stephen G.
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Jake was incredible in assisting us in finding a home in a difficult market. His advice was timely, thoughtful and honest. He was very engaged in getting back to us quickly with our questions and pursued things until he had the answers.
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- Bernice V.
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By pure chance, while browsing real estate listings, I came across a video featuring Jake presenting one of his properties. He was thorough in his explanation and conveyed a genuine kindness that immediately inspired trust. Intrigued, my husband and I reached out to inquire about that property. That initial conversation led to many more - discussions about other listings, viewings across several communities along Lake Okanagan, and, eventually, the purchase of our new home, which ended up being a ways from Jake’s homebase in Vernon. Throughout the entire process, Jake remained just as kind, attentive, and professional as he appeared in that first video. He struck the perfect balance in communication – always supportive and responsive, but never overbearing. We truly felt that he cared about our needs and was committed to helping us find the right fit. Coming from out of province, we had many questions, and Jake was always quick to find answers when he didn’t already have them. He was flexible, accommodating, and consistently went the extra mile to ensure we felt confident and informed every step of the way. He was also committed to helping us get the best value for our investment, offering thoughtful advice, and negotiating with our interests in mind. Jake turned out to be the perfect realtor for us, and we are deeply grateful for his guidance and support in helping us find our home in the Okanagan. We highly recommend him to anyone looking for a dedicated, knowledgeable, and genuinely caring realtor.
June 2025
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- Patti Schulte
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I felt the desire to reach out on our recent experience selling our condo with Jake Russell. I have know Jake many years and this was not my first experience with him. Working with Jake is ALWAYS a pleasure he is professional and to the point and makes signing and documentation easy. Jake sold our condo quickly and the transition of ownership was flawless. I would HIGHLY recommend Jake to anyone looking for a honest and professional realtor in the Okanagan. Cheers Rick Harman
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- Rick Harman
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Best realtor I could have asked for. Jake met and exceeded all our expectations and helped us find our perfect home!
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- Deanna & Jim C.
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Jake looks at Selling your house with video showing! Which gives the buyer a layout of the house! Helping the both seller & buyer! Enjoyed working with him! His forward thinking , keeping you in the loop of each showing! Working with other Realtors, to do the Best for you!
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- Jan A.
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Jake was excellent at communicating via emails and texts. Gave us useful information and made the complicated process very easy and smooth. Highly recommend!
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- Ron McLeod
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We have worked with Jake over the past 8 years and always found him to be very knowledgeable, a good listener, professional and always kept us informed in a timely manner. He has helped us sell and buy and we would highly recommend him.
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- Bev C.
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Jake is an outstanding agent, he really takes the time to hear his clients needs, is not scared to submit offers without personal emotional in a changing market! I would always highly recommend Jake for his awesome efforts, great experience! Great personality, the best agent I’ve worked with!
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- Rox & Troy S.
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Jake took the time to understand what we needed to do to sell my Condo. It was a complex sell and he did an outstanding job. Jake is a very good realtor and he knows what he’s doing. I would definitely recommend Jake as a realtor.
June 2025
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- Lenora Nielsen
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Jake was recommended by our property manager and was amazing to work with. Dealing with an agent from another province had me worried however Jake went above and beyond in every way to sell our property. He continued to go above and beyond after the sale helping us navigate the smooth transition to the new owner.
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- Chris Maier
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I have used jake on 5 transactions, always professional and a good negotiator. He has always been patient and accommodating. Definitely recommend Jake and will use him again.
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- Mike Perry